Refund and Cancellation Policy

Draft for attorney review. Items in [brackets] must be completed before launch.

Last updated: [DATE]

Cancel anytime

You can cancel a paid plan at any time from Dashboard → Manage billing. Your plan stays active until the end of the period you have paid for, then your account moves to the Free plan. Your scan history is kept.

14-day money-back guarantee on your first payment

If ShipShield isn't right for you, email contact@cloudonesoftware.com within 14 days of your first payment for a plan and we will refund it in full. [BUSINESS DECISION: confirm this default]

Renewals

Monthly renewals are not refunded for partial months, except where the law requires it or where a service outage on our side prevented you from using paid features for a significant part of the month.

Customers in the EU and UK

You may have a statutory 14-day right to withdraw from a contract for digital services. If you ask us to start the service immediately, you acknowledge that you may lose that right once the service has been fully provided, or pay for the portion used. [ATTORNEY TO REVIEW]

How refunds are paid

Refunds go back to the original payment method through Stripe and usually appear within 5–10 business days.

Plan changes

Upgrades take effect immediately with a prorated charge; downgrades take effect at the next renewal.